Tweet chats part 3: Troubleshooting

17 Dec

Twitter cup cakes

Following parts 1 and 2, here is the third instalment of my introduction to tweet chats. Most tweet chats are great fun and informative, though occasionally you can run into problems. Here’s some advice, just in case things start to go wrong.

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  • The tweet chat is too fast – I can’t keep up!

    Tweet chats are meant to be enjoyable, so don’t worry about missing things. Popular chats can move very fast. Just follow the topics or lines of conversation that interest you, and chip in when you can. You can always catch up later by reading the transcript.

  • I’m a bit lost / I don’t understand!

    Lurk for a bit to try to tune in, but don’t be afraid to speak up and ask for help. Generally, tweeps are a friendly bunch who really enjoy helping others. And, if you have a question about what’s going on, there are bound to be others thinking the same thing.

  • Someone’s arguing with me!

    It’s fine to disagree on a tweet chat, and often controversial topics are chosen to generate heated debate! But keep it to a discussion, not an argument. If you don’t want tweets from a particular tweep, block them and ignore them in the tweet chat. Simples.

  • I’m being harassed, intimidated or abused!

    Sometimes people can get passionate about a topic they care about. Sometimes misunderstandings can occur, given the brief nature of the tweet. Sometimes a tweep or two will be downright nasty. If you feel you’ve been harassed, intimidated or abused in a tweet chat, here are some options to consider:

    1. Take a screen shot of the offending tweets. This provides a record for later.
    2. Save the offending tweets using a service like Storify – ditto.
    3. Block and report the offending tweeter using the button on the screen. If enough people do this, it can result in their account being suspended temporarily. And, at the very least, you won’t have to see their nasty tweets any more.
    4. Send a direct message (DM) to the tweet chat organiser. They may be able to take action at the time or (more likely) afterwards. (You’ll both need to be following each other to be able to send a DM.)
    5. Email the tweet chat organiser with copies of the offending tweets.
    6. If warranted, report the matter to your local police. You’ll need copies of the offending tweets as evidence.
    7. If the offending tweets are from a professional (such as a doctor, nurse or solicitor) whose conduct online is governed by a code of professional conduct (like one of these), consider reporting them to their governing body. You’ll need evidence for this.
  • Someone’s spamming the hashtag / trying to derail the tweet chat!

    Sometimes someone will spam the hashtag or try to derail the tweet chat for their own purposes (eg to push their own agenda or promote a product). Consider whether any of the measures above may be appropriate (other than calling the police). Or just ignore the tweep.

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Here are some suggestions received earlier:

  • If in doubt … pause. – Ian Hulatt (twitter @IanHulattRCN)
  • Enlist someone to back you up in helping lead the chat to greet people, catch important questions or take over if you have technical problems. – Nedra Weinreich (twitter @Nedra)

If you have some personal favourite top tips for tweet chats or have comments on mine, let me know by adding them to the comments below – or tweet me!

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2 Responses to “Tweet chats part 3: Troubleshooting”

Trackbacks/Pingbacks

  1. Tweet chats for newbies: Getting started | Sectioned - 17 February 2014

    […] also Part 2 (tweet chat do’s and don’ts; and what you can expect during a tweet chat) and Part 3 (tweet chat trouble […]

  2. Tweet chats part 2: What to expect and some do’s and don’ts | Sectioned - 15 April 2014

    […] [Update: Here's tweet chats part 3] […]

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